Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide. It is not affected by your rights under the Consumer Rights Act 2015. To allow us to provide a quality service as efficiently as possible, you need to: Inform our staff if you are allergic to any chemicals or substances before receiving any service. While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away. Inform the staff /salon manager immediately if you have any concerns relating to the salon, the staff, or any service. Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition concerning your nails. GUARANTEE: Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Gel polish manicures, dipping and enhancements service are guaranteed for 5 days after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with original color of service. You must arrange an appointment to have your nails fixed within 5 days after your initial service. Repairs after guarantee time for breakages, tears, and corner breaks will be charged. Traditional polish services are not guaranteed. We will not be responsible for any infected nails. (Our tools and equipment are thoroughly disinfected and will be presented for your inspection) REFUND No cash refunds will be given after you service done. As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails. ❖ If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. ❖ No refund will be given because you have simply changed your mind. ❖ We will redo any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. ❖ If you are still not happy after we fixed your nails and request a refund, then you have to go through our Customer Complaint Procedure by writing to us, state the reason for your unsatisfied after we re-did your nails, the photo of the evidence of the nails that were fixed by us. APPOINTMENT Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. Please keep in mind that if you should arrive late, we will need to complete the service at the original scheduled time and price in consideration of our next guest. If you should have to cancel your appointment, we require 24 hour notification Please inform additional services (nail design, nail soak off...) when you schedule appointment. More info you give us for your service will help us put you with right technicians and extend your service time. Group of 5 or more will be required a deposit of 15% We reserve the right to refuse service to anyone PRICING Price of service and other charges are displayed on the price list, please make sure you know before service. METHODS OF PAYMENT We accept cash. All major credit cards ($10 minimum) will get add a small fee from card processing company. No accept tips on card or checks. Gratuities are greatly appreciated. GIFT CARD Gift card are not refundable or exchangeable at any time. Gift card are not redeemable if lost or stolen We are not liable to redeem any gift card that are presented for redemption after the expiry date. SURVEILLANCE For safety purposes, our premises are monitored with Digital Video Surveillance CHILD SAFETY For safety and insurance liability, children must be supervised by an adult and sit with their parent while in salon. You are liable for any damage caused by your children in the salon. To respects our clients relaxing, please keep your children not run around, yelling or crying. FOR YOUR PROTECTION Keep all belong in with you. We not responsible for lost or stolen. NAIL POLISH Please choose nails color from the pallets. Our technicians will pull polish bottle out from shelves. Any breaking bottle get $10 -$20 extra charge. We stand by our services and guarantee your satisfaction. Your safety is our utmost concern. Our environment design to bring comfort and relaxation. We thank you for the opportunity to serve you. Exclusive Nails & Spa